Refund & Cancellation Policy
Last updated: July 2026
1. Cancel Anytime
You can cancel your LineGrade subscription at any time from the Account page. Cancellation takes effect at the end of your current paid billing period — you keep full access to LineGrade until that period ends, and you will not be billed again after that.
2. No Prorated Refunds for Partial Periods
We do not issue prorated or partial refunds for unused time on a monthly, quarterly, or annual subscription that was billed as expected. If you cancel mid-period, your access remains active until the end of the period you already paid for.
3. Billing Errors & Duplicate Charges
Billing errors, duplicate charges, and charges made after a successful cancellation are refunded in full. If you notice a charge that looks wrong, email support@linegrade.app with your account email and the approximate charge date, and we will investigate and correct it.
4. Response Time
Refund requests are answered within 5 business days. Approved refunds typically appear on your original payment method within 5–10 business days, depending on your bank or card issuer.
5. Promotional Codes
Promotional discounts, including FOLLOW15 and any other one-time or limited promotions, are non-refundable once they have been applied to a subscription. The discounted amount is not refunded in cash or credit if you later cancel.
6. Free Trials & Founding Access
Free trials and founding-member periods do not require payment; there is nothing to refund. If you were charged after a free trial ended and you did not intend to continue, contact support@linegrade.app within 7 days of the charge and we will review a good-faith refund.
7. Chargebacks
We ask that you contact support@linegrade.app before initiating a chargeback with your bank or card issuer. We can almost always resolve billing issues faster and in full directly with you.
8. Contact
Questions about billing, cancellations, or refunds? Email support@linegrade.app and we will respond within 5 business days.
Support: support@linegrade.app